Ever since I was a wee one I always wanted to travel and see as much of the world as possible. This carried on after secondary school as I decided to attend tourism college and get my diploma. Soon after I graduated college I was hired at Goway Travel and haven't looked back. I have worked in our Toronto office as well as our Vancouver office. I have traveled to more than 30 countries and the adventures continue.
Melissa Matheson
Fun Facts
When traveling, always keep a notepad and pen on you. This way you can write down specific words as you learn them and communicate more with the locals.
Favourite Quote
"I haven't been everywhere, but it's on my list" - Susan Sontag
Some of Melissa's Favourite Places
ExcellentBased on 5,252 ReviewsOverall, the hotel and tours were amazing. We had issues with communicating with the driver. At times I was asked where, I was gone. The local company handled the situation and there were minor issues after. I would recommend a local English-speaking guide every day. My clients loved the trip. The area we stayed in had many restaurants and local markets nearby. I recommend the cooking class, flamenco dance show, wine tasting and taps tour, and the city tour. Jolynn TizenoAni M was absolutely amazing to work with! I actually chose Goway for our group trip because of her recommendations. She was the only agent who took the time to explain that we really needed to split our travels into two separate trips if we wanted to experience everything on our wish list, and I really appreciated her honesty and guidance.
Throughout the planning process, Ani was incredibly helpful and answered ALL of my questions, even when I asked the same ones more than once! She was patient, knowledgeable, and always willing to help. I enjoyed working with her and her team so much that I already have another group trip planned with her, and I expect we'll be planning another one soon!
The guides during our Scotland trip were wonderful as well. Ian Short was the BEST! He was professional, knowledgeable, and made sure everything ran smoothly so we could simply enjoy the experience. He even worked in sightseeing stops we didn't know we needed to see, and those little extras made the trip even better.
The entire experience was absolutely wonderful from beginning to end. I'm already looking forward to our next adventure to Ireland with Goway and working with Ani and their team again!Angela ButlerMichael was informative and answered all my questions.
Flexible with package details and accommodated changes we preferred with activities. He put together a superb tour with transportation and guides that were very knowledgeable. Would book with them again on next trip to Europe.Christopher CareyWe recently traveled to Portugal and had the most wonderful experience. As our first venture overseas, we decided to search online for travel assistance. We happened across Goway Travel and are so glad we did!
Michael Keon, our Destination Specialist, is extremely proficient and knowledgeable in his profession. "Thorough" is an understatement. He assisted every step of the way from the moment we stepped on our flights, transfer arrangements, hotel accommodations, train travel and multiple tours/outings tailored to our specific needs/wish list.
He provided unparalleled guidance and support during the planning process and was always available to discuss any questions/concerns. His communications were always prompt and concise.
Without a doubt, our best trip to date...there will be no hesitation to contact Mr. Keon for future travels.
Joanna Lynn Mays
Michael Andrew Mays
Joanna MaysWhat made this experience great was Cedric Wai. Had a client going to Asia and this is Cedric's wheelhouse since he is from there.
Everything was wonderful. Everything went smoothly. The individual tours were wonderful and all the guides were exceptional. A lot of traveling-the flight was very good on Cathay Pacific would highly recommend their airline seats were comfortable and spaced well. Being on an airplane for 16 hours sucks in general, but other than being a little sore from being stuck in one place all was good.
Thank you so much for all your help and the trip was wonderful and everything that it should be! Next trip will be much more relaxing, sitting still for a while on a beach somewhere ha ha!Careen SullivanAndrea Paredes helped me plan a last minute Colombia trip for my clients who had never been! They loved every minute of it. The hotels, history, excursions, and flights went very smooth. They were so happy with all their tour guides. Deanna Frisbie BorregoMy destination specialist, Katie Stephenson was amazing from the onset. Her customer service, communication style and planning skills was so timely and top notch.
Our trip was to Fiji, New Zealand and Australia, from Aug 4-22, 2026. The way she planned and booked the trip makes the experience convenient and enjoyable. The flexibility of payment makes the decision faster and attractive. Everything we need to know including contacts were readily available within our travel documents itinerary.
Overall, I'll say it's money well spent and a lifetime experience particularly for my kids.FestusI'm a new travel agent and used Goway to help plan a group trip to the UK. Ani, from Goway was so great! She was very detailed oriented, she had great communication and was very thorough in the planning. I felt confident that my clients would be taken care of. My clients had an amazing trip and loved all of it! SieKyeAthul Ajay was our travel agent and he was excellent from the beginning to the end of planning our trip. Great at communicating and replying back too. Sabrina GaffoglioIsabella Luu made the arrangements for our trip to Scotland and all aspects of the trip and stay were excellent. Our assistance at the airports were very good as all were alerted to our needs. Our ride services were excellent. Isabella was always available to answer any questions that we had in a knowledgable and prompt manner, which is always very important to me.Audrey Henry
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