Since we first opened our doors in 1970, the experiences of our clients have been paramount. Travelling the world is all about experiencing new things, but sometimes, unforeseen events can occur as well. Luckily, when issues do arise, our Client Experience team is there to help.
Regardless of the situation, our team is there to provide emergency support and assistance. The first and best resource is your Goway travel document, which has the contact details for our local representatives and suppliers. When travelling, our local representatives should be your first point of contact as they can often resolve issues quickly and give appropriate guidance. If you have trouble contacting our local offices or need urgent assistance, contact Goway directly.
How to Contact Support While Travelling
When you encounter an emergency, our Client Experience team can assist you 24/7/365. We will work with our teams on the ground to resolve your situation promptly.
Phone:
- 1-800-810-3657 (toll free within North America)
- 1-416-322-2601 (direct dial from overseas)
Email: customerservice@goway.com
Chat via our website or:
- WhatsApp: 416-322-2621
- SMS: 416-322-7921
What happens if our North American offices are closed?
Our North American offices are closed on weekends and holidays. If our main Goway phone lines play a “We are closed” message, don’t hang up! Keep listening as the message gives you the option to reach our After-Hours Helpline.
How do I dial a phone number while overseas?
The instructions on how to call a phone number internationally may vary depending on your location. If you’re unsure how to call, please reach out to our 24/7 helpline.
