Born and raised in the smallest country of Central America, El Salvador, I discovered my passionate about traveling and learning from other cultures when living for two years in Europe. I love self-drive trips and discovering the world with only a backpack. Before moving to Canada, I took a chance to travel and discover the wonders of Latin America, my beautiful homeland. Goway has now given me the opportunity to do what I love the most, helping globetrotters to customize the trip they have always dreamed of.
ExcellentBased on 5,335 ReviewsEarly 2026 I met Alice Teramoto at the Phoenix travel show. I asked her about a dive trip to the Great Barrier Reef. Thankfully I kept her card. About 7 months later I started planning the trip myself. I was overwhelmed after I got my airline tickets to and from Australia and organized a dive boat. Thankfully I found her card. I texted her with my dates and within two days she had a complete agenda to me. It was amazing. She had transport to and from airports, car rental, tours everywhere I was going. I was gone for 6 weeks and I was so happy with everything she planned. I haven't used a travel agent in the past but believe me I would us Goway Travel and Alice again. barbara coy
Everything was looked after and no stress for usJean WilloughbyVanessa from Goway Travel did a fantastic job pulling together a really comprehensive itinerary for our trip to Egypt. Her advice about "must see" sites was extremely helpful and she also provided great tips based on her own experience travelling to Egypt. Excellent planning by Vanessa meant we were able to thoroughly enjoy our trip. OlgaI want to Thank Vanessa Lloyd for putting together the most perfect itinerary for my husband and my dream trip to Santorini, Greece. Every detail was perfectly executed. From the pick ups, to tours and most certainly our hotel location, it was truly a dream!! We were so happy and completely blown away, that we couldn't help but shared our experience with several folks we met during our trip... and I just bet they will be using Goway Travel for any future plans of theirs, just like us. Africa, here we come....Tanya KashExceptional Customer Service, Accountability, and Leadership — Thank You, Goway Travel!
As a Canadian travel advisor with Discover Joy Travel, affiliated with TravelOnly, I want to recognize three exceptional individuals at Goway Travel: Jaime Vargas-Hernandez (Destination Specialist – North America and Latin America), Sean Hebert (Vice President, The Americas), and Jason Stratford (Business Development Manager).
I recently booked a cross-Canada vacation for my clients, and while the itinerary offered many wonderful experiences, there were several unexpected challenges along the way, particularly involving transportation, transfers, and certain aspects of the overall travel experience.
As a travel advisor, one of the most difficult situations is hearing that your clients are disappointed, especially when you've worked hard to create a memorable and seamless vacation for them.
What truly impressed me was how Goway responded when things didn't go as planned.
From the beginning, Jaime was responsive, professional, and genuinely committed to addressing our concerns. He listened carefully, communicated with the appropriate teams, and made sure our clients' feedback was taken seriously.
Jason Stratford was equally supportive, demonstrating the value of having a Business Development Manager who genuinely advocates for travel advisors and their clients.
I also want to extend my sincere appreciation to Sean Hebert, Vice President of The Americas, for his outstanding leadership and personal attention to our situation. His involvement demonstrated that customer satisfaction and accountability are priorities at Goway, even at the executive level.
What impressed me most was that Goway didn't simply acknowledge the challenges — they listened, took ownership, and made a genuine effort to rebuild our clients' confidence and trust.
In fact, despite the difficulties they experienced, my clients were so impressed with how Goway handled their concerns that they expressed interest in booking another international vacation through them, with another couple potentially joining!
To me, that speaks volumes.
Exceptional customer service isn't about everything going perfectly. It's about how a company responds when things go wrong.
As a travel advisor, I value supplier relationships built on trust, transparency, accountability, and genuine care for travellers. Knowing that I have a team willing to listen, take responsibility, and work toward a resolution gives me greater confidence when recommending Goway to my clients.
Jaime, Jason, and Sean — thank you for your professionalism, patience, dedication, and for making me feel genuinely supported as a travel advisor. You didn't just help resolve a difficult situation; you helped restore confidence and strengthen a valuable business relationship.
Goway is fortunate to have individuals like you representing the company.
I look forward to continuing our partnership and creating many more memorable travel experiences for our clients.
Highly recommended — not because everything was perfect, but because Goway demonstrated what genuine accountability, strong leadership, and exceptional customer service should look like.
— Evangeline Fiset
Discover Joy Travel | TravelOnly
Fort St. John, British Columbia, CanadaEvangeline de Torres - FisetThank you Vanessa, always a pleasure dealing with you and knowing you'll give us the perfect customized trip. Everything was spot on with excellent guides, drivers.Terry F.Every detail was managed and executed beyond our expectations and everything flowed from one destination to the nextClinton G HughesThis is a review for my Goway travel guide in Ho Chi Minh City. Mr. PHẠM HỮU THIỆN (TONY) was a very kind and knowledgeable guide during our 5 day stay in the city. Friendly, likeable and funny, Very accommodating to our needs during our visit. He and his driver were always early for every excursion as well as the final day for our airport departure. He gave us wonderful recommendations for sights and restaurants for our personal time. I highly recommend Mr. Pham (Tony) for your stay in the Ho Chi Minh area.George C.Brooke Theron has booked 3 trips for us, France and Tunisia in 2025 and we have just returned from a 2 week trip from China.
The entire trip was flawless, from the research to the booking Brooke is always soo helpful in whole process.
Brooke always works with us to answer any questions and make sure any request we have can be added.
Our tour guides James, Helen, Felicity and Keira and drivers were all top notch with lots of information on each stop and sent us onto our next stop with no problems.
The hotels, trains and tours were all excellent. We couldn't have asked for more
I look forward to working with Brooke and Goway tours on our next vacation.MaddieBijal and Martin (tour guide in Kenya) made this the trip of a lifetime. I felt safe every minute of the trip. I did not care for the travel from the Serengeti to Ngorogoro Crater. I felt the last hotel was too far from the crater i was exhausted not wanted to travel to the crater. The travel was absolutely brutal for 6 hoursKathie Becker
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