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Sustainability

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We’re Committed to a More Sustainable World of Travel

Guided by what matters to our team members, our travellers, and communities around the world, Goway is embracing responsible travel as a core aspect of our business.

In 2025, we launched a five-year, phased sustainability roadmap. To start, we are building strong internal foundations: developing policies, auditing products, and implementing reporting tools to track our emissions and guide future reductions. Over the coming years, we will progressively advance toward transparent measurement, accelerate action through decarbonization and supplier engagement, and scale successful initiatives across operations, supply chains, and customer experiences.

We know sustainability is a journey, not a destination—this roadmap represents our progress, as we continue learning and improving.

We are a family-owned business, and we think in generations. Sustainability isn’t just part of our strategy—it’s part of our responsibility to ensure future generations can continue to explore the world as we know it. 

Our Vision: 

To be the leader in customized travel experiences for Globetrotters, and to build a sustainable legacy for future generations.

It’s about creating journeys that leave travelers in awe, while also leaving the world better than we found it. 

Our Mission: 

To design customized travel experiences that reflect our passion and commitment to excellence—delighting our customers, fostering trusted partnerships, and practicing responsible tourism that protects wildlife, the planet, and supports local communities.

We’re redefining leadership in travel to mean more than innovation — it means ensuring that the people, places, and wildlife that inspire us are preserved for the future. 

Basket weaving, thailand

Consider Your Impact When You Travel

Travel has the power to create positive change when done thoughtfully. Our Good Traveller Guide offers simple, practical ways to make a difference - from supporting local communities and protecting wildlife to reducing your environmental impact. Together, we can ensure every journey helps the places and people we visit thrive.

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Xugana Activities

Explore Our Corporate Policies

At Goway, we believe travel should have a positive impact on people, places, and wildlife. Learn more about our commitments - including our Animal Welfare Policy, Partner Guide, and Anti-Slavery Policy - by visiting our Sustainability Policies page.

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Soneva Fushi Gardens

Share Your Feedback

We welcome your questions, comments, and ideas related to Goway’s sustainability journey. Whether it’s feedback on our policies, responsible travel practices, or partnership opportunities, we’d love to hear from you.

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ExcellentBased on 5,245 Reviews
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Athul Ajay was our travel agent and he was excellent from the beginning to the end of planning our trip. Great at communicating and replying back too. Sabrina Gaffoglio
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Isabella Luu made the arrangements for our trip to Scotland and all aspects of the trip and stay were excellent. Our assistance at the airports were very good as all were alerted to our needs. Our ride services were excellent. Isabella was always available to answer any questions that we had in a knowledgable and prompt manner, which is always very important to me.Audrey Henry
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Had an excellent tour of Australia, thanks to our travel specialist Katie Stephenson. She was patient as we kept modifying our plans. Got support from Goway and Katie when there was a need to rebook a tour midway through, all handled easily by Goway.Ron Preston
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We went on a highly customized comprehensive (though quick tour) of England and a bit of Scotland through Goway. Ingrid Aird did an amazing job of planning and arranging every detail with her deep experience, insight, thoughtfulness and creativity, tuning into the needs of each traveler; and she did so even though our decision to travel was rather spontaneous and last minute! Our family had the best time! We look forward to working with Ingrid and Goway again!Vilja Breiling
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We used Goway to put together an itinerary for East Africa , and Zanzibar . Everything was great and went smoothly Dawn
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I can't tell you enough how much I love to work with Callie. She is a life saver and I love how attentive she is. Every time I give her an itinerary for a client- she really knocks it out of the park with the proposal. If there are any issues- she is on it right away. Her work ethic is outstanding.Michelle Labarca
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I had the pleasure of working with Amelia on a booking for a family of 4 to Tokyo, Kyoto and Osaka. She executed everything perfectly, was attentive to needs and the family was over the top happy with their vacation. She was quick to answer questions and provide helpful feedback. Highly recommended!Jessie Williams
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We were trying to navigate Swiss Travel Center to book a 10 day train trip through Switzerland. It was exactly what we wanted but navigating their site was extremely difficult for us. Goway Travel picked up on our plight and put us in contact with Jacqueline Fagooli, one of their agents. From there on everything was so smooth. Their efficiency, communication, and thoroughness were beyond our expectations. The trip was fabulous and kudos to Jacqueline and Goway for their help in making it so.Carolyn McCormack
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The destination specialist I've worked with (Kim Rawlings) has provided exceptional service. She is very knowledgeable of her region and everything they have to offer. She is very prompt in her communication and follow-up. She listens and is very attentive to my client's needs and wants. Kim's personality makes one feel like they've known each other for years. If GoWay had a customer service model, Kim is it.T. Jackson, Tribe Trek Travel
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We had a wonderful and amazing two weeks in North-West Scotland. Shoutout to Jacqueline at Goway Toronto and the driver/guides with Rabbie's minibus tours (Stefan and Willie). Well-chosen hotels and no worries with dietary requirements; every detail was taken care of. Thank you! Ben Daube
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